FAQ

Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:

  • Handling time: 1-2 business days (Monday to Friday) 

  • Transit time: 5-7 business days (Monday to Friday) 

  • Total delivery time: 6-9 business days (Monday to Friday) 
    For more details, please refer to our Shipping Policy.

 

Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders. For more information, please check our Shipping Policy.

 

Question #3: Where is Aeris London located?
Answer: Aeris London is a UK-based fashion brand, offering a curated selection of high-quality apparel and accessories.

 

Question #4: What payment methods do you accept?
Answer: We accept the following payment methods:

  • American Express

  • MasterCard

  • Visa

For more details, please refer to Payment Methods.

 

Question #5: What if I receive a damaged product?
Answer: Contact us within 30 days with photos or videos of the issue. We offer a refund, replacement, or store credit.

 

Question #6: Can I cancel my order after it’s placed?
Answer: Yes, orders may be canceled within 24 hours of purchase if they haven’t been shipped. If already shipped, it must be returned following the standard return process.

 

Question #7: What is your return policy?
Answer: We have a simple return process. For complete details, please visit our Return Policy page.

 

Question #8: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.

 

Question #9: What is the return window on your products?
Answer: We provide a 30-day return window on all purchases. For more information, please refer to our Return Policy.

 

Question #10: How can I contact customer support?
Answer: You can reach our customer support team through the Contact page or by emailing us at support@aeris-london.com

 

Question #11: Do you ship internationally?
Answer: No, we currently only ship within the United Kingdom. Please check our Shipping Policy for details.

 

Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.

 

Question #13: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Return Policy.

 

Question #15: How can I track my order?
Answer: You can track your order through the Track Order page on our website.

 

Contact

Website Name: Aeris London
Company Name: Allstars E-com LLP
Address: 32 Kinburn Street, London, SE16 6DW, United Kingdom
Email: support@aeris-london.com
Contact Form: Click here
Phone: +44 7426900674
Company Number: OC454554

Customer Service Hours: Monday to Friday 09:00 AM – 5:00 PM (GMT)

We aim to respond to all inquiries within 1-2 business days.